Intimates, for instance, can be a difficult category for larger retailers to grow Walmart’s investment in Bare Necessities is aimed at providing their customers with the same premium quality at a reliable price point. These acquisitions, according to Incandela, help Walmart accelerate their growth in each of these sub-categories. Walmart recently acquired intimate and swim brand Bare Necessities. While Walmart’s celebrity partnerships like that with Ellen Degeneres and Sofia Vergara maintain the brand’s commitment to creating and maintaining their fashion vertical, they have also set their sights on acquiring outside brands to bolster their assortment. By elevating the digital customer experience, Walmart also caters to their brands and partners in making sure their products are easy to find and properly displayed. By providing their customers with inspiration and trends as well as the products, they hope to reinforce as a destination for fashion brands as well as basics. Incandela’s work in shifting their digital aesthetic for a more editorial point of view features the product as the hero, elevating the customer experience. Walmart’s aim with elevating their customer experience is to get the current customer to shop there as a fashion destination, while enticing new customers with their expanded assortment and notable partnerships.Īs just one of the five verticals of products that Walmart offers, fashion offers healthy profit margins for the business to pursue. The Walmart customer is looking for more than just value, commented Incandela, and with Walmart they can access a broad range of price points and premium products. Incandela noted the advantages of Walmart’s ability to expand on an already popular and extensive assortment offered in store with the seemingly limitless “real estate” of their website. Walmart’s most notable competition in this space is Amazon, who has also made strides in offering a wider range of fashion brands.

Alongside this expansion, their team has overhauled the digital customer experience to feature an authoritative editorial voice, providing shoppers with channels to explore new trends and larger, more detailed images to showcase the products. She describes the fast-paced nature of the project as “playing offense,” expanding Walmart’s assortment through collaborations with notable celebrities like Ellen Degeneres and Sofia Vergara. By overhauling their digital channels to create a more editorial and explorative customer experience, the team at Walmart develops a customer acquisition strategy fueled by testing new brands and partners.ĭenise Incandela joined Walmart two years ago with the goal of overhauling their website customer experience to accommodate an expanded range of fashion offering, as well as inspire their shoppers to explore new trends.

Denise Incandela, Head of Fashion for sat down with Wall Street Journal (WSJ) reporter Sarah Nassauer to talk about her team’s efforts to expand beyond the realm of basics and establish Walmart as a fashion destination as well as a catch-all for your day to day needs. The retailer is perhaps best known for their sprawling stores across the US, a one-stop shop for everything you could ever need. How Walmart Adapts Customer Experience for the Digital Shopper

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